Question 1

What kind of products does Kann offer?

Accepted Answer

Kann designs and manufactures accessories for existing smart home equipment. Our accessories are created to improve installation, functionality, and visual appearance.

Question 2

Which brands are your accessories compatible with?

Accepted Answer

We produce accessories for several smart home ecosystems, including Philips Hue, IKEA Home Smart, and Google Nest. Compatibility is always clearly stated on the product page.

Question 3

What is included in the package?

Accepted Answer

Each package contains the relevant accessory and the necessary documentation. Any additional parts or mounting materials are specified per product.

Question 4

What material are the products made of?

Accepted Answer

Our products are made from PLA, a biodegradable plastic commonly used for high-quality 3D printing.

Question 5

How are the products mounted?

Accepted Answer

The mounting method depends on the product. Detailed installation instructions are always included in the manual.

Question 6

Is installation easy for non-technical users?

Accepted Answer

With the provided documentation, installation is generally straightforward. However, professional installation is recommended for maximum safety and accuracy.

Question 7

Can the product be removed later on?

Accepted Answer

Yes. Products that require battery replacement or maintenance are designed to be easily removed and reinstalled.

Question 8

What is the average delivery time?

Accepted Answer

We aim to ship orders within 24 hours, depending on stock availability. Order before 22:00 and we ship the same day.

Question 9

Which countries do you ship to?

Accepted Answer

We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Spain, and Sweden.

Question 10

What if my order arrives damaged?

Accepted Answer

If a product arrives damaged, it can be returned. More information can be found in our Terms & Conditions.

Question 11

Can I return a product?

Accepted Answer

Yes. The statutory right of withdrawal of 14 days applies.

Question 12

Do your products come with a warranty?

Accepted Answer

Yes. All our products are covered by the statutory 2-year warranty.

Question 13

Are the products CE marked?

Accepted Answer

Each product has an associated safety declaration. This documentation can be requested via our contact details.

Question 14

Are the products suitable for outdoor use?

Accepted Answer

No. Our products are made from PLA and are intended for indoor use only. Long-term exposure to outdoor weather conditions may cause damage.

Question 15

Are there any limitations I should be aware of?

Accepted Answer

Yes. PLA is sensitive to moisture, heat, and UV exposure and is therefore not suitable for prolonged outdoor use.

Question 16

Are you affiliated with smart home brands?

Accepted Answer

No. Kann is an independent manufacturer. Any brand names or trademarks mentioned on our website are used only to indicate compatibility. We are not affiliated with, endorsed by, or connected to any brand or manufacturer.

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General

Installation & use

Ordering & delivery

Returns & warranty

Safety & compatibility

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